Though the terms, “Learning” and “Performance” may seem self-explanatory, we want to be sure we have a good understanding of each in the context of instructional design in the workplace.
Learning is the process through which employees gain or expand knowledge, skills, and attitudes. At work, learning often occurs as the result of formal solutions created and facilitated by others. However, learning also happens informally through observations, social interactions, and even through reflective thought processes.
Performance, on the other hand, is what employees do, produce, and make happen as a result. Improved employee performance is dependent upon prior learning, whether knowledge, skills, or attitudes. In other words, employees can’t do what they don’t already know how to do, and they won’t do it if they’re not motivated.
In the end, as instructional designers, we must make sure that we create learning solutions to improve our audience’s workplace performance.
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